Lowes Companies, Inc also known as Lowe’s is an American company specializing in home improvement. there headquarter situated in Mooresville, North Carolina.
In united states and Canada, this company operates a chain of retail stores.it is the 2nd largest hardware chain in united states and also in the world.
Lowes is basically the focuses on the home improvement company but they also provide some products which are used in our day to day life. As it is public-oriented company customers satisfaction is one of the most important aspects of a company.
The first Lowe’s store was introduced in the year of 1921 by Mr. Lucius smith Lowe. After he died all business took over his daughter Ruth. she sold the company to her brother Jim. and it took a partner namely Buchan.
In 1952 they split as they differ their work. Buchan taking control of hardware and Lowe took another venture for business.
According to information Lowes has serviced more than 2355 locations in united states, Canada Mexico, etc.
Customer satisfaction survey:
Customers can inform the business all about their latest shopping experience through this in Lowe’s Feedback Survey Program.
Here, clients are allowed to communicate appreciated fee drawback, recommendations, suggestions, thoughts, opinions, and complaints regarding the Lowe’s company.
Currently, Lowe’s is encouraging clients to finish a study on customer satisfaction. A study invite is presently being published on select receipts.
the objective is to obtain understanding and insight into how clients perceive their experience.
Objectives of the survey:
- Overall satisfaction with the service.
- Quality Service
- Quick service.
- Overall importance for the cost you received
- Friendliness of our group.
First of all, Lowes open up their first branch in Canada and after that, they expand it to Australia.
Canada- on Dec 2007 Lowe’s opens up their first branch in Canada. There they have open 3 stores. In 2008 they have started 3 more stores in maple and Brampton. Also in now condition there are 19 new stores are about to open and they are under construction.
Up to 2018, there are 62 locations in Canada. And each store involves an investment of 20.5 million dollars.
Australia – After Lowe’s becoming Master home improvement, they open up their first store in bay brook, Victoria in 2011.
The store will be 1/3 owned by Lowe’s Companies Inc. and 2/3 owned by other partners. As of 2018, all stores become to cease trading before 2016.
Prizes /Rewards after completion of a survey:
- Lowes provides every study participant an opportunity to participate in the Lowes Sweepstakes to demonstrate their gratitude towards the company.
- Five fortunate respondents in the study can obtain one of the $300 checks each month.
- This test is distinct from a gift card from a Lowes coupon or Lowes.
- The winner can spend the cheque.
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With your knowledge informed about the business. your views and opinions will assist and enhance the performance of their customer service.
So it will better to serve better. company respect the thoughts behind the customers head and act accordingly.it will be beneficial to the growth and sales of the company.